Frequently Asked Questions
Everything you need to know about our intelligent cleaning solutions.
How do I know which smart vacuum is right for my floor type?
Our vacuums are designed for versatility. The 'Pro' series is optimized for high-pile carpets with increased suction, while our 'Slim' models are perfect for hardwood and tile. Check the product specifications for the 'Surface Compatibility' section.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $50. Once your order is processed, shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your vacuum leaves our warehouse.
Do you offer a warranty on your smart vacuums?
Yes, every Smart Vacuum Cleaners purchase includes a 12-month limited warranty that covers manufacturing defects and battery performance issues. Extended 2-year and 3-year protection plans are available at checkout.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your vacuum's performance, you can return it for a full refund. Please ensure the device is cleaned and returned in its original packaging.
How often do I need to replace the filters and brushes?
To maintain peak performance, we recommend replacing the HEPA filters every 2-3 months and the main rolling brushes every 6-12 months, depending on usage frequency. You can find replacement kits in our 'Accessories' shop.
Are your smart vacuums compatible with smart home assistants?
Absolutely. All our current models integrate seamlessly with Amazon Alexa and Google Assistant, allowing you to start, stop, or schedule cleaning sessions using simple voice commands.